Privacy Policy

Privacy Policy

Your privacy is important to us. We want to ensure that we’re as transparent as possible in informing all our supporters how we capture data, store it, and most importantly, use it.

Big Scrub Rainforest Conservancy (BSRC) is committed to protecting and securing the privacy and confidentiality of your personal information. If at any point you want to know more about our policy, or are worried about your own details, or have ideas on how we can improve our practices, do let us know via – full contact details are below.

Importantly, BSRC is bound by the Privacy Act 1988 (Cth) (the “Privacy Act”) and the privacy provisions of other applicable legislation. In particular, BSRC must adhere to the Australian Privacy Principles in relation to collecting, holding, using, disclosing, securing and allowing access to your personal information.

This privacy policy provides information about how we manage the personal information we collect, hold, use and disclose. In short, any personal information collected by us is covered by this policy, so it’s important to us that the following information is easy to understand. We will review this policy from time to time and always have this policy publically available throughout our website.

Your personal information

“Personal information” is information or an opinion about an identified individual, or an individual who is reasonably identifiable:

  • whether the information is true or not; and
  • whether the information or opinion is recorded in a material form or not.

The kinds of personal information collected by BSRC may (but does not always) include:

  • the names, contact information (eg mailing address, phone number and email address), and financial information when you donate or make a purchase
  • the names and email addresses of persons who subscribe to our emails.

We may also collect and hold information of our staff, Board members and volunteers or prospective staff and volunteers.

How we collect personal information

There’s a number of ways we collect data.  BSRC’s website will collect the information you provide through an online form, donation or purchase.

If someone makes a donation on your behalf, and asks that you receive information about their gift, we will collect the personal information they provide about you.

BSRC will not collect, hold, use or disclose information about you unless you give us your consent to do so, or where required by law.

If you wish, you can remain anonymous or use a pseudonym when you contact us and if you make a donation.  We will respect your anonymity.  If you choose not to provide us with your personal information, we may not, for example, be able to provide you with an official tax-deductible receipt or a letter of thanks, or assist you fully with your query or complaint.

Cookies, our website and your privacy

In order to understand how people arrive at the BSRC website and related social media platforms and how they use it, we rely on cookies provided by third parties. This enables us to assess the effectiveness of our online advertisements. We may also use your browsing history on the BSRC website to send related messages on our work and appeals.  Cookies do not reveal personal information, such as your name, address, phone numbers or email address. You can adjust your browser to disable cookies, but this may restrict your ability to access certain areas of our website.

How we store personal information

BSRC understands the importance of protecting your personal information from misuse, loss or unauthorised access or use and will take all reasonable steps to ensure that your personal information is secure.

BSRC holds your personal information securely through electronic means.  We use security encrypted response forms to protect the personal and financial information you provide us over the Internet and secure online payment systems.Your information is stored in secure databases and only authorised staff have access to your information and only when it is required.

BSRC will destroy or de-identify your personal information when we no longer need it for the purpose for which it was collected, unless the law requires otherwise.  If you send us your personal information when we don’t ask for it we will determine whether or not the information is related to one or more of our activities. If the information is not relevant to what we do, we may destroy or de-identify the personal information if it is lawful and reasonable to do so.

How we use your personal information

We use your personal information to carry out our philanthropic activities: 

  • process any donations you may send to us
  • send to you information about BSRC including newsletters and updates 
  • respond to your questions, comments, compliments or complaints
  • circulating questionnaires to improve our services
  • analyse donor activity in order to improve our effectiveness including for quality assurance
  • report on our activities including producing our Annual Report.
Opting Out

If you wish to opt out of communications you are currently receiving, use any of the clear links that we provide in all our digital communication or simply email at

Disclosing your Information

We respect that ‘who’ we share your information with is important to you.

In no instances do we sell your information onto other third parties. 

BSRC will only use and disclose your personal information in accordance with the Privacy Act and the Australian Privacy Principles.  This may include where use or disclosure is required by law, where we have your consent to the use or disclosure, or for the purpose for which it was collected or related purposes that you would reasonably expect BSRC to use or disclose that personal information.

BSRC will not disclose information about you to any other individuals or organisations apart from with our own hired contractors and service providers that we engage on a confidential basis to help fulfil our fundraising activities. 

Help us keep your information accurate

BSRC aims to ensure that the personal information we hold about you is accurate, complete, up-to-date, relevant and not misleading.  However the accuracy of this information is largely dependent on the information you provide.

To assist us with this, please contact us if you are aware of any changes required to your personal information.

Even if you don’t contact us, if we are satisfied that, having regard to the reasons for which we hold your personal information, that personal information is inaccurate, incomplete, out-of-date, irrelevant or misleading, we may take reasonable steps to correct that information.

You can access your information

You have a right to access, update and correct personal information that BSRC holds about you.

Before providing access to or correcting your personal information, we may also require you to verify your identity. In the unlikely event that we are unable to provide you with access to your personal information, we will provide you with written reasons for denying access.

Enquiries and complaints

Enquiries or concerns about privacy matters, including complaints about how BSRC handles personal information and concerns that BSRC has breached the Australian Privacy Principles, should be made in writing to If you are not satisfied with how we have handled your matter, you may wish to contact the Office of the Australian Information Commissioner via the contact details listed on

Big Scrub Rainforest Conservancy
PO Box 106
Bangalow, NSW, 2479